How can we help you?

What is FoodStation?

FoodStation is a platform that helps you discover and compare hospitality and catering service providers for your occasions, such as catering, live coffee stations and food trucks. You can browse the options that suit you, then go to the booking page or contact the service provider, depending on the information available on their page.

What types of services can I find?

The options listed include catering and buffet services, live coffee and hospitality stations, and food trucks. Available services and packages vary from one service provider to another, so review each provider's description before making your decision.

How do I find the right service provider?

Start from the Brands page, then use the city or service type to narrow down the results. Compare the descriptions, service coverage and photos, and choose the provider that best fits your event's needs.

What information should I prepare before requesting a service?

Have ready the date and time of the occasion, the city and location, the approximate number of guests, the type of hospitality you need, and your expected budget. The clearer the details, the more accurate and faster the service provider's quote will be.

Are prices the same across all service providers?

No. Prices vary depending on the type of service, the number of guests, the timing of the occasion, the city, the duration of service and the setup requirements. Ask for a clear quote that shows what the price includes before confirming your booking.

Do packages include delivery and setup?

That depends on the service provider's package and the location of the occasion. Before booking, confirm delivery, any travel fees, arrival time, whether the site needs electricity or water, and who is responsible for setup and cleanup.

Can I request a service for a small or a large occasion?

Yes, but the minimum number of guests and the capacity vary between service providers. Mention the expected number from the start so the provider can suggest the most suitable package.

When is the best time to book?

It is best to get in touch early, especially for weekends, peak seasons and large events. Booking early gives you more options and leaves enough time to confirm the details.

Can I change my order after contacting the service provider?

This is usually possible, depending on the booking stage, the provider's policy and their availability. Let the provider know about the change right away, and ask for written confirmation of any change to the number of guests, the service or the cost.

What should I do if I can't find the service or city I'm looking for?

Message us through the Contact page, mentioning the city, date, number of guests and type of service. This will help our team direct you to the available options or record your request.

Can I request a quote for companies or recurring events?

Yes. Go to the FoodStation Business page and send the details of your needs, such as the number of locations or occasions, the number of attendees, and how often the service is needed. This helps in preparing a suitable proposal for your organization.

How can I make sure an option suits my venue?

Share with the service provider the location and type of venue, and whether there is parking, an elevator, a setup area, a power source, or any access restrictions. This information is essential, especially for hospitality stations and food trucks.

Who can join FoodStation?

We welcome hospitality and catering service providers, such as catering, live hospitality stations and food trucks, that offer a clearly defined service and have adequate operational capacity. A commercial registration (CR) or a freelance document is required, and the team then reviews the application before the next steps are completed.

How do I apply to join?

Go to the «Join as a Service Provider» page and enter your business details, contact information, city, service type and operational experience. Complete details will help us review your application faster.

What information should I prepare before applying?

Have ready your business name, your commercial registration (CR) or freelance document, the city or cities you serve, your main service type, an overview of your packages, clear photos of your work, and a reliable contact method. The team may request additional information when reviewing your application.

Can I offer more than one type of service?

You can mention all your services in the application description, while selecting your main service type. After the review, your listing can be arranged in a way that accurately reflects your offering.

What makes my profile stronger?

Write a specific description of your service, and mention the cities you serve, your capacity, the types of occasions you cover, and what sets you apart. Professional photos of your packages and actual work help customers understand your offering quickly.

Do I need photos or a logo?

Photos and a logo are no substitute for service quality, but they are important for presenting your business clearly. Use high-quality photos that you have the right to use, without contact details or other parties' logos unless you are authorized to include them.

Can I edit my business details after they are added?

Yes. Contact the FoodStation team when your city, packages, contact details or photos change. Keeping your details up to date reduces irrelevant inquiries and improves the customer experience.

How do I receive inquiries?

The contact method depends on how your business page is set up and on the booking link or approved contact channel. Make sure to follow up on your channels promptly and clearly, and ask the customer for the occasion details before submitting your final quote.

Does FoodStation guarantee a certain number of orders?

A fixed number of orders cannot be guaranteed, as it depends on the city, the season, how clear your offering is, your prices, your availability and the quality of your responses. A complete profile and quick replies increase your conversion chances.

How should I handle a request I can't fulfill?

Apologize to the customer clearly and as soon as possible, and explain any available alternatives. Do not confirm a booking before verifying your availability and operational capacity, because clear expectations protect your business's reputation.

Can I temporarily hide my listing?

Yes. If you are unavailable for a specific period, request an update to your business status or details. Keeping your page up to date prevents you from receiving requests you cannot serve.

What happens after I submit my join application?

Your application goes to the FoodStation team for review, and they may contact you to confirm your details or to request examples of your work or additional information before creating or activating your business page.

What is FoodStation Business?

FoodStation Business is designed for organizations that need hospitality and catering solutions for employees, meetings, events or seasonal programs, with a single point of contact and a dedicated account manager for the organization.

What kinds of business needs can you serve?

Needs may include meeting hospitality, corporate events, office catering, training programs, seasonal catering and recurring services. The scope of the solution is defined after understanding the organization's actual needs.

How do I request a quote for my organization?

Use the FoodStation Business form and include the organization's name, city, type of occasion or service, number of attendees or employees, the expected date or frequency, and any important requirements. These details shorten the time needed to prepare the quote.

Do you serve both one-time events and recurring contracts?

Both can be discussed. Pricing and operations vary depending on the number of locations, the size of the service, the contract duration and how often orders are placed.

Can the service be delivered in more than one city or branch?

That depends on the cities required and the availability of suitable service providers at each location. List all cities and branches in your initial request so the scope of delivery can be assessed accurately.

What information is needed to get an accurate price?

We need the city and location, the number of attendees or meals, dates and times, the type of service and its frequency, the budget range if possible, and your organization's access, safety or invoicing requirements.

Can a site visit be arranged before the event?

A site visit can be useful for large events or venues with special requirements. This is decided after reviewing the venue, the type of setup, and any security or access requirements.

Can the hospitality be customized to match the event's identity?

Customization can be discussed, such as the serving style, the product menu or the station layout, depending on the service provider's capabilities and the organization's requirements. Share your visual identity and instructions early so feasibility can be assessed.

Are special dietary options available?

Options vary from one service provider to another. If you need vegetarian options, options free of specific allergens, or other dietary requirements, state them clearly when requesting a quote, and do not rely on assumptions.

How are changes in attendee numbers handled?

Designate a contact person authorized to make changes, and report changes as soon as the new number is known. Whether a change can be accepted depends on when it is reported, the preparation stage and the service provider's policy.

Are invoices or documents available for organizations?

Yes, FoodStation provides a consolidated invoice for orders. Mention your organization's procurement requirements from the start, such as the VAT number, a purchase order or any internal form, so invoicing can be arranged appropriately.

Who is the point of contact on the day of the event?

Before delivery, agree on a point of contact from your organization and an operational point of contact from the service provider, with direct phone numbers and a clear arrival plan and setup location. This reduces delays and helps resolve any emergency quickly.

What if the organization needs to cancel or postpone?

Notify the team and the service provider immediately. Fees and the possibility of a refund or rescheduling depend on the preparation stage and the terms of the approved quote or contract, so the policy should be documented before confirmation.

Can a report or summary be requested after delivery?

Reports or summaries can be discussed as part of the service scope before contracting, such as service counts, operational notes or a consumption summary. Specify the report format and the data required in advance.